August 17, 2018- Kohn, Swift & Graf has filed a class action lawsuit against Global Tel*Link and DSI-ITI, LLC on behalf of Pennsylvania residents who were incarcerated in correctional facilities throughout PA and utilized GTL’s telephone services.

The Case

Global Tel*Link (“GTL”) is one of only a few companies that provides telephone service to prisons throughout the U.S.

GTL has contracted exclusively with correctional facilities throughout Pennsylvania for the right to provide telephone services to at least tens of thousands of Pennsylvania inmates. The lawsuit alleges that, as a result of the monopolies created by these exclusive contracts, Defendants face little or no market competition to challenge increasing telephone rates. The lack of competition forces inmates and their families to pay significantly more to receive and/or make a call from prison than for their basic monthly phone service. GTL is in a position to charge the excessive rates for telephone calls and impose unconscionable rates and fees because of their exclusive contracts with the Commonwealth of Pennsylvania and various Pennsylvania Counties.

Ring.. Ring.. Rates!

Plaintiff Glenn Pollard brings this class action seeking to represent a class of all persons in Pennsylvania who, at any time since 2002 were incarcerated in a Pennsylvania prison institution who use or used the phone system provided by Defendants or, who established an advance pay account with Defendants in order to receive telephone calls from a person incarcerated in Pennsylvania.

While Mr. Pollard was incarcerated in Bucks County Correctional Facility, he signed up for his account with GTL in order to communicate with his friends and family while incarcerated. Mr. Pollard deposited money from his resources available while he was in prison to fund advance pay accounts for him to make calls from prison to his family and friends. Any remaining money deposited into his account was eaten up by fees and charges.

Our class action lawsuit is brought under Pennsylvania and federal law stemming from Defendants’ abuse of their monopoly power over phone calls made from Pennsylvania by prisoners by charging exorbitant rates.

The lawsuit is styled: Pollard v. Global Tel*Link Corporation, United States District Court for the Eastern District of Pennsylvania, No. 2:18-cv-03479-NIQA. A copy of the Class Action Complaint can be found here.  The case is before the Honorable Nitza I. Quiñones Alejandro.

Contact Us and Updates

If you or someone you know was incarcerated in a Pennsylvania correctional facility and was charged excessive rates for telephone calls, please share your story here. If you have a specific question, you can contact us at 

Kohn, Swift & Graf is a national leader in class actions, including complex consumer litigation. With experienced consumer class action attorneys and a competent support staff, our firm strives to provide the highest quality of service to our clients. We treat each case with careful attention to ensure that consumers get the justice they deserve. KS&G is centrally located in Philadelphia, PA. Our firm handles cases nationwide.

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