May 15, 2019- Kohn, Swift & Graf, P.C. is currently investigating Extra Space Storage for allegedly engaging in a deceptive bait-and-switch marketing scheme.
Extra Space Storage Surprises Customers with High Rate Increases
Extra Space Storage engages in a deceptive bait-and-switch marketing scheme by offering competitive rental rates for its storage units and representing that the rates only increase to meet “rising costs” without adequately disclosing that the rental rates increase shortly after consumers sign leases. Customers claim that their rent rates increased by $19 and $31 per month.
It has been further alleged that customers have been financially harmed by being forced to pay higher fees than they thought they would have to pay. Had customers known that the company was going to advertise low rates just to raise them later on, they might not have agreed to sign a contract with the company.
If you or someone you know has been affected by Extra Space Storage’s deceptive bait-and-switch marketing scheme, please contact us. All consultations are free of charge. You may be eligible to be included in a Class Action Lawsuit.
Kohn, Swift & Graf is a national leader in class actions, including complex consumer litigation. With experienced consumer class action attorneys and a competent support staff, our firm strives to provide the highest quality of service to our clients. We treat each case with careful attention to ensure that consumers get the justice they deserve. KS&G is centrally located in Philadelphia, PA. We handle cases nationwide.Contact Us About this Investigation