Lyft Sending Unauthorized Texts to Gain Riders

October 18, 2018- Kohn, Swift & Graf is currently investigating Lyft for allegedly sending text messages through its “Concierge” program in an attempt to gain more riders.

LYFT sending unauthorized texts seeking riders is bad marketing and a violation

Lyft, similar to Uber, is a ride-sharing company. Lyft expanded its Concierge program in January, which is essentially a service that allows organizations to schedule rides for other people. The program allows business to hail rides for its customers, patients and employees. To use the service, the business or organization has to create a Lyft Business account and attach a payment card to be used for the rides that they book.

The Concierge program supposedly collects cellphone numbers from customers of third-party entities without the subscribers’ consent; therefore, violating the TCPA when sending text messages.

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If you or someone you know received one or more SMS or MMS text messages from Lyft, please contact us. All consultations are free of charge. You may be eligible to be included in a Class Action Lawsuit.

Kohn, Swift & Graf is a national leader in class actions, including complex consumer litigation. With experienced consumer class action attorneys and a competent support staff, our firm strives to provide the highest quality of service to our clients. We treat each case with careful attention to ensure that consumers get the justice they deserve. KS&G is centrally located in Philadelphia, PA. We handle cases nationwide.