KS&G is currently investigating airline companies- such as Southwest- who failed to issue refunds to customers during the COVID-19 outbreak.
COVID-19 first made its way into the United States in early January 2020. In an attempt to limit the number of people infected by the virus, temporary travel restrictions were issued. As a result, airline companies began canceling flights. But some companies, such as Southwest, refused to issue refunds to their customers despite a number of complaints.
For an example, Southwest cancelled 20 to 40% of their flights. For customers who booked those flights, Southwest only offered two options: Rebook the flight or receive a travel credit.
It has been alleged that airline companies, such as Southwest, that fail to issue refunds for cancelled flights are in violation of certain laws.
If you or someone you know has not received a refund from Southwest or another airline company for a cancelled flight that was scheduled to operate after March 1, 2020 please contact the firm via firstname.lastname@example.org today. Our firm is still in full operation remotely, and we remain dedicated to helping consumers in need during this difficult time.